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  • Lauren Houghton

Customer Obsessed – HR

Do you want to?


· Strengthen your customer-centric culture and create a better customer experience within your organisation.

· Understand how to identify the new competitive dynamics that create high risk for your business as well as those that create opportunities for profit.

· Learn how different dimensions of customer centricity apply to your strategy and understand how they create a superior customer experience that drives future performance.

· Learn how to measure, evaluate and drive your organisations or team’s level of customer centricity and the customer experience it delivers.

· Learn how to build a customer experience culture that delivers better business results. Learn how to strengthen your customer centric culture and influence others within your organisation.


Read more about Building a Customer Centric Culture and how to get started, on practical insights, tools and practices that will give you a number of tangible “takeaways” and clear the “fog” around culture change and business transformation.


These are the 8 core capabilities that drive sustainable business performance





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