Do you want to?
· Strengthen your customer-centric culture and create a better customer experience within your organisation.
· Understand how to identify the new competitive dynamics that create high risk for your business as well as those that create opportunities for profit.
· Learn how different dimensions of customer centricity apply to your strategy and understand how they create a superior customer experience that drives future performance.
· Learn how to measure, evaluate and drive your organisations or team’s level of customer centricity and the customer experience it delivers.
· Learn how to build a customer experience culture that delivers better business results. Learn how to strengthen your customer centric culture and influence others within your organisation.
Read more about Building a Customer Centric Culture and how to get started, on practical insights, tools and practices that will give you a number of tangible “takeaways” and clear the “fog” around culture change and business transformation.
These are the 8 core capabilities that drive sustainable business performance