we collaborate based on market and industry sector expertise and professionally recognized credentials
We have a strong and trusted network of local and global partners, with whom we collaborate based on their market and industry sector expertise and credentials.
Our association with partners reflects our extensive experience in their niche market sector and diverse implementation of best practice solutions.
We also offer a world class, business relevant customer centric culture assessment and benchmarking tool. The tool, called the Market Responsiveness Index TM (MRI), helps leaders gain insight into how much attention their organisation is placing on their customers, competitors – both current and future as well as the external environment. An MRI score is provided as a benchmark against organisations known to be highly customer-centric such as Apple, Amazon, Starbucks, Salesforce.com and Virgin.
This provides a starting point for leaders intent on driving improved sustainable organisational performance using a customer centric approach.